Frequently asked questions
Honest answers about who Soul Support is for, what we do, and how to get started, for people 17+ across the Gold Coast to Byron Bay.
About Soul Support
What makes Soul Support different?
Soul Support is relationship-first: we match you with a support worker whose vibe genuinely fits, then build support around your interests and your NDIS goals instead of a fixed program. We support neurodivergent and disabled people aged 17 and over across the Gold Coast to Byron Bay, and we keep things warm, flexible, and led by you.
Who does Soul Support work with?
Soul Support works with neurodivergent and disabled people aged 17 and over. Support is shaped around each person’s strengths, interests, and goals, whether that is community access, building everyday skills, social groups, creative workshops, or respite.
Do you work with self-managed and plan-managed participants?
Yes. Soul Support works with self-managed and plan-managed NDIS participants. We work with you and your plan manager to use your Core Supports and Capacity Building funding for the supports you choose. (Soul Support is not an NDIS-registered provider, so we do not support NDIA-managed plans.)
What kinds of support can I get?
Soul Support offers day-to-day support built around what you are into: community access, skill building, social groups, creative workshops, and respite. Supports follow your interests and your NDIS goals, never a one-size-fits-all timetable.
What areas does Soul Support cover?
Soul Support covers the Gold Coast to Byron Bay, including the Tweed Shire and the Northern Rivers. If you are nearby and not sure we reach you, get in touch and we’ll let you know.
How do I get started with Soul Support?
Get in touch through our contact page and we’ll set up a no-pressure chat about what you are looking for. From there we match you with a support worker whose vibe fits and shape support around your goals.
How does Soul Support keep families and carers informed?
We share how sessions are going, flag anything important early, and stay in touch the way that suits your family: a quick message, a call, or a regular check-in, always respecting your loved one’s voice.